1. Introduction

Welcome to Pocket Aces Cleaning, LLC DBA Shyne Network ("we," "our," "us"). We are committed to safeguarding the privacy of our clients and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our technology services tailored for the multifamily industry. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and other details necessary for account management.
• Payment Information: Credit card details or other financial data used for transactions.

2.2 Usage Data

We automatically collect certain information about your use of our services, including:

• Log Data: IP address, browser type, operating system, and timestamps of interactions.
• Usage Data: Pages visited, features used, and interactions with our platform.
• Device Information: Device type, model, and unique device identifiers.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide and improve our services, manage your account, and process transactions.
• Customer Support: To respond to inquiries, provide support, and resolve issues.
• Communication: To send updates, notifications, and marketing materials (with your consent).
• Analytics: To analyze usage patterns, improve our platform, and ensure its security.
• Legal Compliance: To comply with legal obligations and enforce our terms and policies.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following situations:

• Service Providers: With vendors and service providers who assist us in operating our platform and delivering services, subject to confidentiality agreements.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.
• Consent: With your consent or at your direction.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Once the information is no longer needed, we take steps to securely delete or anonymize it.

7. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal limitations.
• Opt-Out: Opt-out of receiving marketing communications from us by following the instructions in the communication.

To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Pocket Aces Cleaning, LLC DBA Shyne Network

Joshua Abalos

7497 W Pacific Lane

Lakewood, CO 80227

7203728858

Thank you for choosing Pocket Aces Cleaning, LLC DBA Shyne Network. We value your trust and are committed to protecting your privacy.